Account Manager Interview Questions

Account Managers are usually responsible for maintaining relationships with current clients, as well as finding opportunities for expanding client database. 

Besides building long relationships with customers, they have to be able to understand the needs and goals of potential future clients, and use that to introduce company's products and services.

Whether you're a job seeker preparing to be interviewed for the role of Account Manager or an employer preparing to interview candidates for Account Manager position, these Account Manager interview questions will help you prepare yourself for the job interview session.

Account Manager Interview Questions

Below are a list of some skill-based Account Manager interview questions.

1. As an Account Manager, How Do You Build Good Client Relationships?
2. Tell Me About a Time When You Made a Mistake That Made a Client Unhappy or Cost You That Customer. What Did You Try to Do to Rectify the Situation? What Did You Learn?
3. What’s the Most Common Objection You Get at Your Current or Former Company? Can You Walk Me Through How You Handle It?
4. Can You Give an Example of a Time You Contributed to a Product Upgrade, Change, or Fix Based on Client Feedback?
5. How Would You Go About Upselling an Existing Client?
6. The client onboarding process sets the tone for the company-client relationship. What are the most important steps to successful client onboarding?
7. What would you do if a long-term client was consistently late on payments?
8. As an Account Manager, What metrics do you use to measure business goals?
9. As an Account Manager, How do you upkeep relationships with “easy” clients who don’t tend to reach out with complaints or concerns?
10. Are you able to balance multiple deadlines at once?
11. Tell me about a time you successfully upsold a current client and how you achieved the sale.
12. Can You Give an Example of a Time You Turned a “No” into a “Yes” During a Contract Renewal Conversation?
13. Can We Call Your Past Clients for References?
14. What qualities and skills will you bring to our company as an account manager?
15. As an account manager, how would you handle a personality conflict with a client or colleague?
16. Provide an example of a time you disappointed a client or colleague. As an account manager, how did you resolve the problem?
17. If you were your own client, how would you describe yourself as an account manager?
18. How do you qualify sales leads and gather research before reaching out?
19. What would you do if a client called to cancel their account and didn’t want to give a reason why they wanted to discontinue your services?
20. What are the main elements of exceptional customer service? How do you embody them when dealing with clients?
21. Are you comfortable cold calling to attract new clients?
22. What Is Your Process for Closing a New Client?
23. When Cold-Calling a Potential New Client, How Would You Respond to Someone Who Says That They’re Too Busy and Want You to Call Again in Six Months?
24. What Experience Do You Have With Salesforce and/or Other CRM Software(s)? How Else Do You Stay Organized?
25. What Steps Do You Take to Hit Your Revenue Targets If You See You’re Behind?

Account Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Account Manager interviews. Click on each question to see how to answer them.

1. What Is Your Greatest Accomplishment?
2. Why Should We Hire You?
3. What is Your Salary Expectation?
4. Do You Have Any Questions for Us?
5. What is Your Greatest Strength?
6. Why Do You Want This Job?
7. Are You a Leader or a Follower?
8. What is Your Greatest Weakness?
9. Why Do You Want To Leave Your Current Job?
10. Tell Me About Yourself