Interview Questions

Branch Manager Interview Questions

A Branch Manager's function is to assign and direct all work performed in the branch and to supervise all areas of operation. Branch managers manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation.

Whether you're a job seeker preparing to be interviewed for the role of Branch Manager or an employer preparing to interview candidates for Branch Manager position, these Branch Manager interview questions will help you prepare yourself for the job interview session.

Branch Manager Interview Questions

Below are a list of some skill-based Branch Manager interview questions.

  1. How would you make sure you addressed customer issues promptly?
  2. Can you give us some ideas about how you would increase the branch's revenue?
  3. When hiring new employees, what do you look for?
  4. How many people have you managed in the past? Are you comfortable managing more or less?
  5. Are you comfortable reprimanding employees for negative behaviours? If so, can you provide your approach to discipline?
  6. How do you resolve conflicts between two or more employees?
  7. How would you handle a customer who is unhappy with one of our policies?
  8. How would you help resolve the situation if you hired a new employee and they were performing well but having trouble integrating with the rest of your team?
  9. How would you describe your management style?
  10. If an employee was underperforming, what would you do?
  11. You may need to coordinate with other branch managers to implement new company initiatives. How do you make sure that your team’s behaviors and policies are consistent with other branches of the company?
  12. What would you do if a customer insisted on discussing the details of their contract with you instead of a member of your sales team?
  13. What kind of review processes do you use to evaluate your staff and make adjustments to company workflows?
  14. Describe some of the ways you make sure employees feel appreciated and valued when they show exceptional initiative or excellence in their role.
  15. What are KPIs? What is benchmarking and how do you do it?
  16. What information do you need to make forecasts?
  17. How would you allocate responsibilities? What is important to know about your subordinates?
  18. Tell us about a couple of the most important best practices in management?
  19. Do you think performance reviews are important? Why or why not?
  20. How do you ensure that you evaluate employee performance from a neutral, non-biased perspective?
  21. What skills, experience and credentials do you have that make you a good branch manager?
  22. Do you have experience creating budgets? If so, what’s your process?
  23. If your team wasn’t meeting your monthly or annual goals, what would you do?
  24. As branch manager, you’ll be responsible for selecting and implementing professional development opportunities for your team. What types of training would you start with if hired?
  25. Do you have experience managing budgets across multiple departments?
  26. If you noticed signs of a possible economic downturn, how would you prepare to secure client accounts and streamline business operations?
  27. What would you do if you noticed that several employees were skipping mandatory all-staff meetings to discuss sales and operations?
  28. What strategies do you use to retain top employees and cultivate company loyalty among your staff?
  29. You believe your opinion to be 100% correct, but your subordinates and superiors disagree. How would approach both groups? 
  30. Imagine there is a conflict between different departments of the branch for a share of the budget. How do you resolve this?
  31. Imagine there is conflict between your branch and another for a share of the budget. How do you make your case?
  32. Would you encourage competition or collaboration with other branches?
  33. Describe a time when you had to make a difficult managerial decision. What happened?
  34. Tell me about a time you had to motivate your team. How did it work out?

Branch Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Branch Manager interviews. Click on each question to see how to answer them.

  1. Why Do You Want This Job?
  2. What is Your Greatest Weakness?
  3. Are You a Leader or a Follower?
  4. What Is Your Greatest Accomplishment?
  5. Do You Have Any Questions for Us?
  6. What is Your Salary Expectation?
  7. Why Do You Want To Leave Your Current Job?
  8. What is Your Greatest Strength?
  9. Tell Me About Yourself
  10. Why Should We Hire You?