Client Services Manager Interview Questions

Client Services Managers handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products, maintain business relationships with existing clients, and bring new clients on board.

Whether you're a job seeker preparing to be interviewed for the role of Client Services Manager or an employer preparing to interview candidates for Client Services Manager position, these Client Services Manager interview questions will help you prepare yourself for the job interview session.

Client Services Manager Interview Questions

Below are a list of some skill-based Client Services Manager interview questions.

1. What do you consider to be good customer service?
2. What Are The Roles Of A Client Service Manager?
3. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
4. What would you do if a client had a problem that you weren't sure how to resolve?
5. How do you handle an unreasonable client?
6. For client services managers to deliver the best service to their clients/customers, they need to invest time in their personal development. In what area(s) do you hope to further develop as a Client Services Manager?
7. Have you ever had to say ‘no’ to a client, and how did you handle the situation?
8. Describe A Time You Failed In This Role And The Lesson You Learned?
9. How will you manage your team?
10. How do you build credibility with internal groups and clients?
11. How have you handled an employee that wasn't performing up to standard?
12. When hiring for your team, what qualities do you look for?
13. Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?
14. Can you tell me about a time when you went the extra mile for a client?
15. Can you provide an example of a time when you had a key role in keeping a client with your company?
16. What is the most gratifying thing about working with clients?
17. What is your strategy for working with difficult clients? How has it been successful?
18. How do you remain aware of your clients' needs, thereby avoiding decreased customer satisfaction?
19. How do you keep yourself organized and prioritize clients appropriately?
20. What are some of the most important qualities for a client services manager to have?
21. What is your process for keeping clients up to date on the progress of their requests?
22. If a client has made multiple requests that are outside of your department’s area of expertise, how would you handle this?
23. How well do you understand our company’s policies and procedures?
24. Do you have experience training customer service representatives or other employees on best practices for serving clients?
25. When working with clients, how do you stay positive and maintain a professional demeanor?
26. We want to improve our customer retention rates. What ideas do you have for doing so?
27. Describe your process for documenting your interactions with clients.
28. There is a high volume of client requests at once, but all of the issues are within your department’s area of expertise. How do you decide which requests to prioritize?
29. What makes you an ideal candidate for this client services manager position?

Client Services Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Client Services Manager interviews. Click on each question to see how to answer them.

1. Tell Me About Yourself
2. Why Should We Hire You?
3. Why Do You Want This Job?
4. What Is Your Greatest Accomplishment?
5. Do You Have Any Questions for Us?
6. Why Do You Want To Leave Your Current Job?
7. What is Your Salary Expectation?
8. What is Your Greatest Weakness?
9. What is Your Greatest Strength?
10. Are You a Leader or a Follower?