Collections Specialist CV Sample

Objective

Results-driven Collections Specialist with 5+ years of experience in managing and optimizing debt recovery processes. Skilled in analyzing financial data, negotiating payment arrangements, and maintaining positive customer relationships. Seeking a challenging position in a reputable organization to utilize my expertise in collections and contribute to the company's financial success.

Education

Bachelor of Science in Accounting - University of Lagos, Nigeria (2010)

Master of Business Administration - Lagos Business School, Nigeria (2014)

Professional Experience

Collections Specialist - ABC Collections Agency, Lagos, Nigeria (2015-present)

• Manage a portfolio of 500+ delinquent accounts, consistently meeting or exceeding monthly collection targets.
• Implement effective collection strategies, including phone calls, emails, and written correspondence, to recover outstanding debts.
• Analyze financial statements and credit reports to assess customers' ability to pay and determine appropriate collection actions.
• Negotiate payment arrangements and settlements with customers, ensuring compliance with company policies and legal requirements.
• Maintain accurate and up-to-date records of all collection activities, including payment history, communication logs, and account status.
• Collaborate with legal team to initiate legal actions, such as filing lawsuits or obtaining judgments, for non-compliant accounts.
• Provide regular reports and updates to management on collection performance, trends, and potential risks.

Collections Officer - XYZ Bank, Lagos, Nigeria (2012-2015)

• Managed a portfolio of commercial and consumer accounts, reducing delinquency rates by 20% through proactive collection efforts.
• Conducted thorough investigations and skip tracing to locate customers with outstanding debts.
• Developed and implemented customized repayment plans based on customers' financial situations and repayment capabilities.
• Collaborated with internal departments, including credit risk and legal, to resolve complex collection cases.
• Provided exceptional customer service, addressing inquiries and concerns regarding outstanding debts.
• Assisted in the development and improvement of collection policies and procedures.

Skills

• Strong knowledge of debt collection laws and regulations.
• Excellent negotiation and communication skills.
• Proficient in using collection software and CRM systems.
• Ability to analyze financial data and make informed decisions.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.

Certifications

• Certified Debt Collection Professional (CDCP)
• Certified Credit and Collection Manager (CCCM)

References

Available upon request.