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Collection Specialist Job Description

Job Descriptions > Accounting > Collection Specialist
Collection Specialist job description and responsibilities
This Collection Specialist job description template includes the list of most important Collection Specialist duties and responsibilities. It can be modified to fit the specific Collection Specialist profile you're trying to fill as a recruiter or job seeker.

Common questions people ask include:

What is the job description of a Collection Specialist? What are the duties and responsibilities of a Collection Specialist? What does a Collection Specialist do?

Job Description of a Collection Specialist

Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.

Collection Specialist Duties and Responsibilities

Collection Specialist job description should contain a variety of functions and roles including:

  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Resolve customer credit issues
  • Contact clients and discuss their overdue payments
  • Update account status records 
  • Prepare and present reports on collection activities and progress
  • Investigate historical data for debts and bills
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues

Collection Specialist Requirements / Skills / Qualifications

Collection Specialist job description should include these common skills and qualifications:

  • High school diploma
  • Associate’s/Bachelor’s degree is a plus
  • Proven experience as a Collection Specialist or similar role
  • Excellent knowledge of billing procedures
  • Knowledge of various collection techniques
  • Knowledge of collection laws and regulations
  • Excellent communication and interpersonal skills 
  • Problem-solving and critical-thinking skills
  • Contact clients and discuss their overdue payments
  • Working knowledge of MS Office and databases
  • Comfortable working with targets

As a hiring manager, recruiting an ideal Collection Specialist starts with crafting a good job description. Use this Collection Specialist job description example to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs. Job seekers interviewing for the role of a Collection Specialist may also reference it in preparation for the interview.

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