Job Descriptions

Collections Specialist Job Description

What is the job description of a Collections Specialist? What are the duties and responsibilities of a Collections Specialist? What does a Collections Specialist do?

Job description of a Collections Specialist

Collections Specialists, also known as Collections officers or Collections agents, are generally responsible for managing and collection of all the outstanding accounts receivables from clients and customers.

The role of a collections specialist is to secure payments from customers who have failed to pay their bills on time. This may involve reaching out to customers by phone, email, or in person to arrange a payment plan or to get payment in full.

This Collections Specialist job description example includes the list of most important Collections Specialist duties and responsibilities as shown below. It can be modified to fit the specific Collections Specialist profile you're trying to fill as a recruiter or job seeker.

Collections Specialist Duties and Responsibilities

Collections Specialist job description should contain a variety of functions and roles including:

  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Resolve customer credit issues
  • Contact clients and discuss their overdue payments
  • Update account status records 
  • Prepare and present reports on collection activities and progress
  • Investigate historical data for debts and bills
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues

Collections Specialist Requirements / Skills / Qualifications

Collections Specialist job description should include these common skills and qualifications:

  • High school diploma
  • Associate’s/Bachelor’s degree is a plus
  • Proven experience as a Collection Specialist or similar role
  • Excellent knowledge of billing procedures
  • Knowledge of various collection techniques
  • Knowledge of collection laws and regulations
  • Excellent communication and interpersonal skills 
  • Problem-solving and critical-thinking skills
  • Contact clients and discuss their overdue payments
  • Working knowledge of MS Office and databases
  • Comfortable working with targets

As a hiring manager, recruiting an ideal Collections Specialist starts with crafting a good job description. Use this Collections Specialist job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Collections Specialist may also reference it in preparation for the interview.