Collections Specialist Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Collections Specialist:

  • High school diploma
  • Associate’s/Bachelor’s degree is a plus
  • Proven experience as a Collection Specialist or similar role
  • Excellent knowledge of billing procedures
  • Knowledge of various collection techniques
  • Knowledge of collection laws and regulations
  • Excellent communication and interpersonal skills 
  • Problem-solving and critical-thinking skills
  • Contact clients and discuss their overdue payments
  • Working knowledge of MS Office and databases
  • Comfortable working with targets

Note that this is not an exhaustive list of Collections Specialist skill, qualifications and experience. Job requirements for specific Collections Specialist roles may vary, depending on the industry and type of employer.

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