Collections Specialist Duties & Responsibilities

The role and function of a Collections Specialist includes the following duties and responsibilities:

  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Resolve customer credit issues
  • Contact clients and discuss their overdue payments
  • Update account status records 
  • Prepare and present reports on collection activities and progress
  • Investigate historical data for debts and bills
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues

Note that this is not an exhaustive list of Collections Specialist duties and responsibilities. Job functions for specific Collections Specialist roles may vary, depending on the industry and type of employer.

Share on

Recommended

Collections Specialist Job description

Collections Specialist Salary in Nigeria

Collections Specialist Interview questions

Collections Specialist Cover letter

Collections Specialist CV

Similar job descriptions

Payroll Administrator job description

Tax Associate job description

Loan Processor job description

Project Accountant job description

Treasurer job description

Accounts Payable Manager job description

Tax Manager job description

Bursar job description

Night Auditor job description

Certified Public Accountant (CPA) job description

Management Accountant job description

Tax Specialist job description

Financial Accountant job description

Asset Manager job description

Bookkeeper job description

Audit Associate job description

Accountant job description

Tax Accountant job description

Budget Analyst job description

Tax Assistant job description