Collections Specialist Duties & Responsibilities

The role and function of a Collections Specialist includes the following duties and responsibilities:

  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Resolve customer credit issues
  • Contact clients and discuss their overdue payments
  • Update account status records 
  • Prepare and present reports on collection activities and progress
  • Investigate historical data for debts and bills
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues

Note that this is not an exhaustive list of Collections Specialist duties and responsibilities. Job functions for specific Collections Specialist roles may vary, depending on the industry and type of employer.

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