Community Manager Interview Questions & Answers
A Community Manager is responsible for creating and managing the online voice of an organization to build brand awareness within the online community. Community Managers serve as the face of a company.
They are generally responsible for managing and handling communications in both directions. Community Managers re involved in various activities such as communications, PR, social media, events, and content creation.
Whether you're a job seeker preparing to be interviewed for the role of Community Manager or
an employer preparing to interview candidates for Community Manager position,
these Community Manager interview questions will help you prepare yourself for the job interview session.
Community Manager Interview Questions
Below are a list of some skill-based Community Manager interview questions.
- What are the first steps in building an online community?
- In your opinion, what are the best ways to foster positive relationships between community members?
- What online communities do you belong to?
- Describe a time when you made suggestions for growing a brand's community. Did it work?
- Tell me about your experience using social media. Do you have experience managing corporate social media accounts?
- How would you handle a difficult community member who constantly initiates arguments with other members?
- What do you think are the most important skills for a community manager?
- Someone leaves a nasty comment on a post for one of our corporate accounts. How do you respond?
- What challenges have you faced while working as a community manager?
- How do you think social media can be used effectively to promote a brand or company?
- A frustrated customer relays a complaint about our product via social media. How would you respond?
- In your experience, what have been some of the most effective methods for promoting a brand or company?
- Have you ever lead or monitored online forum discussions? If so, what examples do you have and how did you ensure the conversations stayed positive?
- In your opinion, why is it important for businesses to have community managers?
- What software programs and KPIs have you used in the past to measure community engagement and other important factors?
- What would you say has been your biggest success as a community manager so far, and why?
- What strategies do you use to engage community members and increase retention rates?
- What do you think are the keys to building and maintaining a strong community?
- Can you give an example of when you had to make a difficult decision as a community manager?
- In your opinion, what is the best way to create a positive customer experience?
- What do you do to make sure you understand your employer’s brand identity, product offerings and competitive position?
- As a community manager, how would you handle issues among your community members?
- Based on what you know about our current social media presence, what do you like and want to change?
- Do you have any experience working with social media influencers? If so, could you give an example of how you utilized them effectively?
- What do you believe sets you apart from other community managers in the field?
Community Manager Interview Questions and Answers
Every interview is different and the questions may vary.
However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Community Manager interviews. Click on each question to see how to answer them.
- Why Do You Want This Job?
- What Is Your Greatest Accomplishment?
- What is Your Greatest Strength?
- What is Your Salary Expectation?
- Tell Me About Yourself
- Why Do You Want To Leave Your Current Job?
- Are You a Leader or a Follower?
- Do You Have Any Questions for Us?
- What is Your Greatest Weakness?
- Why Should We Hire You?