Community Manager job description

Community Manager Duties and Responsibilities

Community Manager job description should contain a variety of functions and roles including:

Set, plan and implement social media and communication campaigns and strategies
Provide engaging text, image and video content for all social media and professional accounts
Respond to customers in a timely manner
Monitor, track and report on feedback and online reviews
Organize and manage events to boost brand awareness
Coordinate with Marketing, PR and Communications teams
Liaise with Development and Sales departments
Respond to customers in a timely manner
Build relationships with customers, industry professionals and journalists
Stay up-to-date with digital technology trends

Community Manager Requirements / Skills / Qualifications

Community Manager job description should include these common skills and qualifications:

BSc degree in Marketing or relevant field
Proven work experience as a community manager or similar role
Experience planning and leading community initiatives
Ability to identify and track relevant community KPIs
Ability to interpret website traffic
Knowledge of online marketing
Attention to detail, critical-thinker and problem-solver
Excellent verbal communication skills
Excellent writing skills
Excellent interpersonal and presentations skills
Hands on experience with social media management

As a hiring manager, recruiting an ideal Community Manager starts with crafting a good job description. Use this Community Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Community Manager may also reference it in preparation for the interview.