Community Manager Duties & Responsibilities

The role and function of a Community Manager includes the following duties and responsibilities:

  • Set, plan and implement social media and communication campaigns and strategies
  • Provide engaging text, image and video content for all social media and professional accounts
  • Respond to customers in a timely manner
  • Monitor, track and report on feedback and online reviews
  • Organize and manage events to boost brand awareness
  • Coordinate with Marketing, PR and Communications teams 
  • Liaise with Development and Sales departments
  • Respond to customers in a timely manner
  • Build relationships with customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends

Note that this is not an exhaustive list of Community Manager duties and responsibilities. Job functions for specific Community Manager roles may vary, depending on the industry and type of employer.

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