Community Manager Duties & Responsibilities

The role and function of a Community Manager includes the following duties and responsibilities:

Set, plan and implement social media and communication campaigns and strategies
Provide engaging text, image and video content for all social media and professional accounts
Respond to customers in a timely manner
Monitor, track and report on feedback and online reviews
Organize and manage events to boost brand awareness
Coordinate with Marketing, PR and Communications teams
Liaise with Development and Sales departments
Respond to customers in a timely manner
Build relationships with customers, industry professionals and journalists
Stay up-to-date with digital technology trends

Note that this is not an exhaustive list of Community Manager duties and responsibilities. Job functions for specific Community Manager roles may vary, depending on the industry and type of employer.

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