Customer Service Associate Interview Questions

A Customer Service Associate, also known as Customer Service Representative, maintain adequate company and product knowledge to assist customers with inquiries related to a company’s products and services.

Whether you're a job seeker preparing to be interviewed for the role of Customer Service Associate or an employer preparing to interview candidates for Customer Service Associate position, these Customer Service Associate interview questions will help you prepare yourself for the job interview session.

Customer Service Associate Interview Questions

Below are a list of some skill-based Customer Service Associate interview questions.

1. Could you give me a detailed definition of excellent customer service?
2. How would you keep a customer calm when they have to be put on hold on a call for an extended period while you are working on their inquiry?
3. Are you comfortable talking with people you don’t know?
4. Can you handle challenging customers effectively, and could you give me examples from past experience to support your answer?
5. How would you handle a situation where a customer is angry and upset?
6. Do you have the ability to sound positive and pleasant on the phone despite feeling the opposite, and why would you say so?
7. What would you do if you noticed a mistake that you made while helping a client?
8. How well do you understand our products and services?
9. Do you have any experience using sales tools or software?
10. Describe your experience with using customer relationship management software.
11. What would you do if you were unable to assist a customer with an inquiry?
12. What are some of the most important qualities for a customer service associate?
13. What is your experience with providing customer service?
14. Provide an example of a time when you went above and beyond for a client.
15. We want to ensure that our clients feel welcomed and comfortable when interacting with our customer service associates. Describe a strategy that you would use to make a new customer feel welcome.
16. If a client has a question about a product or service that you don’t know the answer to, how would you handle it?
17. What makes you stand out from other candidates for this Customer Service Associate position?

Customer Service Associate Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Customer Service Associate interviews. Click on each question to see how to answer them.

1. Are You a Leader or a Follower?
2. Do You Have Any Questions for Us?
3. Why Should We Hire You?
4. Why Do You Want This Job?
5. Tell Me About Yourself
6. Why Do You Want To Leave Your Current Job?
7. What is Your Greatest Weakness?
8. What Is Your Greatest Accomplishment?
9. What is Your Greatest Strength?
10. What is Your Salary Expectation?