A Customer Service Associate, also known as Customer Service Representative, maintain adequate company and product knowledge to assist customers with inquiries related to a company’s products and services.
Whether you're a job seeker preparing to be interviewed for the role of Customer Service Associate or an employer preparing to interview candidates for Customer Service Associate position, these Customer Service Associate interview questions will help you prepare yourself for the job interview session.
Below are a list of some skill-based Customer Service Associate interview questions.
Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Customer Service Associate interviews. Click on each question to see how to answer them.
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