Customer Service Associate job description

Customer Service Associate Duties and Responsibilities

Customer Service Associate job description should contain a variety of functions and roles including:

Attending training sessions to grow knowledge of product and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Processing and logging incoming calls into CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.

Customer Service Associate Requirements / Skills / Qualifications

Customer Service Associate job description should include these common skills and qualifications:

High School Diploma, GED, or suitable equivalent.
Customer service experience, preferably in related field.
Successful completion of provided training.
Proficient computer skills.
Outstanding communication skills, both verbal and written.
Strong people skills.
Ability to sit at a desk for extended periods.
Experience with CRM preferrred.
Proficient with MS Office suites.
Excellent phone etiquette.

As a hiring manager, recruiting an ideal Customer Service Associate starts with crafting a good job description. Use this Customer Service Associate job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Service Associate may also reference it in preparation for the interview.