Job Descriptions

IT Technical Support Job Description

What is the job description of an IT Technical Support? What are the duties and responsibilities of an IT Technical Support? What does an IT Technical Support do?

Job description of an IT Technical Support

IT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organisation. IT Technical Support provide technical assistance and support to employees.

This IT Technical Support job description example includes the list of most important IT Technical Support duties and responsibilities as shown below. It can be modified to fit the specific IT Technical Support profile you're trying to fill as a recruiter or job seeker.

IT Technical Support Duties and Responsibilities

IT Technical Support job description should contain a variety of functions and roles including:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone, in person, or electronically
  • Log bugs and enhancement requests
  • Provide introductory on-line & classroom training for company products
  • Resolve technical issues in a timely manner using available resources within the company
  • Perform hardware and software installations, configurations and updates as needed
  • Create and maintain tips and tricks solutions for online database and web site

IT Technical Support Requirements / Skills / Qualifications

IT Technical Support job description should include these common skills and qualifications:

  • Bachelor's degree int IT, Computer Science
  • Previous working experience in IT support for (x) year(s)
  • Excellent customer service skills
  • Strong troubleshooting and critical thinking skills
  • Associate’s Degree in Computer Science or Management Information Systems (MIS)
  • In depth knowlegde of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365 etc

As a hiring manager, recruiting an ideal IT Technical Support starts with crafting a good job description. Use this IT Technical Support job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an IT Technical Support may also reference it in preparation for the interview.