IT Technical Support job description

IT Technical Support Duties and Responsibilities

IT Technical Support job description should contain a variety of functions and roles including:

Provide technical assistance with computer hardware and software
Resolve issues for staff via phone, in person, or electronically
Log bugs and enhancement requests
Provide introductory on-line & classroom training for company products
Resolve technical issues in a timely manner using available resources within the company
Perform hardware and software installations, configurations and updates as needed
Create and maintain tips and tricks solutions for online database and web site

IT Technical Support Requirements / Skills / Qualifications

IT Technical Support job description should include these common skills and qualifications:

Bachelor's degree int IT, Computer Science
Previous working experience in IT support for (x) year(s)
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Associate’s Degree in Computer Science or Management Information Systems (MIS)
In depth knowlegde of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365 etc

As a hiring manager, recruiting an ideal IT Technical Support starts with crafting a good job description. Use this IT Technical Support job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an IT Technical Support may also reference it in preparation for the interview.