Engagement Manager Job Description

What is the job description of an Engagement Manager? What are the duties and responsibilities of an Engagement Manager? What does an Engagement Manager do?

Job description of an Engagement Manager

Engagement Managers are responsible for creating and maintaining lasting customer relationships by acting as the primary point of contact between the business and its customers. Their role is to provide quality customer service, ensure contract terms and conditions are met, and to allocate the proper resources to solve complaints and issues.

This Engagement Manager job description example includes the list of most important Engagement Manager duties and responsibilities as shown below. It can be modified to fit the specific Engagement Manager profile you're trying to fill as a recruiter or job seeker.

Engagement Manager Duties and Responsibilities

Engagement Manager job description should contain a variety of functions and roles including:

  • Assisting customers to implement and access company services.
  • Scheduling and preparing quarterly reviews to set objectives and identify shortfalls in customer engagement.
  • Resolving customer complaints and issues in a timely manner.
  • Answering all customers' questions and transferring them to the appropriate source for more detailed information.
  • Ensuring the company remains compliant and adheres to the terms and conditions listed in contracts.
  • Collaborating with the marketing and sales departments to brainstorm new campaigns and business ideas.
  • Providing advice and guidance on how to improve customer engagement and develop lasting relationships.

Engagement Manager Requirements / Skills / Qualifications

Engagement Manager job description should include these common skills and qualifications:

  • Bachelor’s degree in Business Administration or a similar field.
  • A people's person with excellent organizational and communication skills.
  • Ability to work under pressure and manage multiple clients and projects.
  • Proven project management and customer service experience.
  • Proficiency in Microsoft Office and customer relationship management (CRM) software.

As a hiring manager, recruiting an ideal Engagement Manager starts with crafting a good job description. Use this Engagement Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an Engagement Manager may also reference it in preparation for the interview.

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