Front Desk Representative job description

Front Desk Representative Duties and Responsibilities

Front Desk Representative job description should contain a variety of functions and roles including:

Keep front desk clean, tidy and supplied with all the necessary supplies
Greet, communicate with and welcome guests
Answer all the customers' questions and address their complaints
Make supply orders when needed
Monitor and update records and files
Monitor and log office expenses and costs
Answer all incoming calls, redirect them when needed
Receive letters, packages and send them to appropriate destination
Prepare and manage outgoing mail
Check, sort and forward emails
Monitor office supplies

Front Desk Representative Requirements / Skills / Qualifications

Front Desk Representative job description should include these common skills and qualifications:

High School diploma; any additional diploma will be considered as advantage
x years of experience as Front Desk Representative or similar role
Hands on experience with office machines (for example fax, printer etc.)
In-depth knowledge of office management and bookkeeping
Team player
Good time-management skills
Great interpersonal and communication skills
Customer-oriented mindest
Excellent knowledge of MS Office (especially Excel and Word)
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skills

As a hiring manager, recruiting an ideal Front Desk Representative starts with crafting a good job description. Use this Front Desk Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Front Desk Representative may also reference it in preparation for the interview.