Customer Service Consultant Job Description

What is the job description of a Customer Service Consultant? What are the duties and responsibilities of a Customer Service Consultant? What does a Customer Service Consultant do?

Job description of a Customer Service Consultant

Customer Service Consultants interact with customers to handle complaints, process orders, and provide information about a company's products and services. Generally, they provide these services by phone but may also interact with customers face-to-face or via email or chat.

This Customer Service Consultant job description example includes the list of most important Customer Service Consultant duties and responsibilities as shown below. It can be modified to fit the specific Customer Service Consultant profile you're trying to fill as a recruiter or job seeker.

Customer Service Consultant Duties and Responsibilities

Customer Service Consultant job description should contain a variety of functions and roles including:

  • Listening to customer concerns and providing information, answers, or responses.
  • Taking orders and processing billings and payments.
  • Obtaining and correctly recording customer information.
  • Keeping records of customer interactions.
  • Ensuring customer satisfaction or referring customers to supervisors.
  • Identifying opportunities to up-sell other products and services.
  • Reviewing and making changes to customer accounts.
  • Handling customer complaints and processing returns effectively.

Customer Service Consultant Requirements / Skills / Qualifications

Customer Service Consultant job description should include these common skills and qualifications:

  • High school diploma or equivalent.
  • An Associate's or Bachelor's degree in a related field may be advantageous.
  • Good data entry and typing skills.
  • Good problem-solving skills.
  • A professional phone presence.
  • Patience.
  • Strong working knowledge of computer software, including Microsoft Office.
  • Excellent interpersonal, customer service, and communication skills.

As a hiring manager, recruiting an ideal Customer Service Consultant starts with crafting a good job description. Use this Customer Service Consultant job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Service Consultant may also reference it in preparation for the interview.

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