Customer Service Consultant Duties & Responsibilities

The role and function of a Customer Service Consultant includes the following duties and responsibilities:

  • Listening to customer concerns and providing information, answers, or responses.
  • Taking orders and processing billings and payments.
  • Obtaining and correctly recording customer information.
  • Keeping records of customer interactions.
  • Ensuring customer satisfaction or referring customers to supervisors.
  • Identifying opportunities to up-sell other products and services.
  • Reviewing and making changes to customer accounts.
  • Handling customer complaints and processing returns effectively.

Note that this is not an exhaustive list of Customer Service Consultant duties and responsibilities. Job functions for specific Customer Service Consultant roles may vary, depending on the industry and type of employer.

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