Job Descriptions

Customer Support Representative Job Description

What is the job description of a Customer Support Representative? What are the duties and responsibilities of a Customer Support Representative? What does a Customer Support Representative do?

Job description of a Customer Support Representative

A Customer Support Representative, also known as a Customer Service Representative, acts as a liaison between customers and a company, providing information and resolving any issues a customer may be experiencing with company products and services.

This Customer Support Representative job description example includes the list of most important Customer Support Representative duties and responsibilities as shown below. It can be modified to fit the specific Customer Support Representative profile you're trying to fill as a recruiter or job seeker.

Customer Support Representative Duties and Responsibilities

Customer Support Representative job description should contain a variety of functions and roles including:

  • Generating sales leads.
  • Managing incoming calls.
  • Identifying customers' needs.
  • Meeting sales objectives.
  • Following procedures and policies.
  • Building good relationships with customers.
  • Resolving complaints and following up on resolutions.

Customer Support Representative Requirements / Skills / Qualifications

Customer Support Representative job description should include these common skills and qualifications:

  • High School Diploma or equivalent.
  • Experience in Customer Service.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.

As a hiring manager, recruiting an ideal Customer Support Representative starts with crafting a good job description. Use this Customer Support Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Support Representative may also reference it in preparation for the interview.