Customer Support Representative Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Support Representative:

  • High School Diploma or equivalent.
  • Experience in Customer Service.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.

Note that this is not an exhaustive list of Customer Support Representative skill, qualifications and experience. Job requirements for specific Customer Support Representative roles may vary, depending on the industry and type of employer.

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