Job Descriptions

Field Service Representative Job Description

What is the job description of a Field Service Representative? What are the duties and responsibilities of a Field Service Representative? What does a Field Service Representative do?

Job description of a Field Service Representative

Field service representatives take care of customer support tickets and provide company products and services in a variety of locations and facilities (field). They work to increase brand loyalty by acting as liaisons between the company and the customers, but their exact duties often differ according to the industry they work in.

In general, they are responsible for taking care of all customer support tickets in various facilities. On-site installation, repair, maintenance, system improvement and testing are some of the most common Field Service Representative's duties.

This Field Service Representative job description example includes the list of most important Field Service Representative duties and responsibilities as shown below. It can be modified to fit the specific Field Service Representative profile you're trying to fill as a recruiter or job seeker.

Field Service Representative Duties and Responsibilities

Field Service Representative job description should contain a variety of functions and roles including:

  • Undertake all customer support tasks in external facilities
  • Operate efficiently to conclude all on site installation, repair, maintenance and test activities
  • Guarantee that the work progress accurately follows the agenda
  • Perform troubleshooting and strive to resolve issues
  • Team up with colleagues and pass on important information
  • Discern customer needs and offer advice or recommendations
  • Formulate relationships of trust with customers
  • Produce frequent and analytical service reports
  • Operate vehicle in a safely manner and use field automation systems
  • Adhere to company’s given rules and regulations

Field Service Representative Requirements / Skills / Qualifications

Field Service Representative job description should include these common skills and qualifications:

  • Technical degree or certification
  • Proven experience as a Field Service Representative
  • Ability to manage and preserve technical equipment
  • Good knowledge of english
  • Ability to easily acclimate to modified schedules and shifts
  • Accustomed to using mobile tools and applications

As a hiring manager, recruiting an ideal Field Service Representative starts with crafting a good job description. Use this Field Service Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Field Service Representative may also reference it in preparation for the interview.

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