Field Service Representative Interview Questions

Field service representatives take care of customer support tickets and provide company products and services in a variety of locations and facilities (field). They work to increase brand loyalty by acting as liaisons between the company and the customers, but their exact duties often differ according to the industry they work in.

In general, they are responsible for taking care of all customer support tickets in various facilities. On-site installation, repair, maintenance, system improvement and testing are some of the most common Field Service Representative's duties.

Whether you're a job seeker preparing to be interviewed for the role of Field Service Representative or an employer preparing to interview candidates for Field Service Representative position, these Field Service Representative interview questions will help you prepare yourself for the job interview session.

Field Service Representative Interview Questions

Below are a list of some skill-based Field Service Representative interview questions.

1. What are some of the ways that you ensure safety in the workplace?
2. Describe the hardest problem you have faced so far in the field. What made the situation complex and how did you manage to handle it?
3. Are you comfortable with frequent traveling?
4. What would you do if you were running behind schedule?
5. Are you comfortable working on your feet for long periods of time?
6. What are some of the technical skills that you possess?
7. If a customer is hostile or angry, how do you remain calm?
8. How would you handle the needs of a customer who always demands more?
9. A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do?
10. How do you go about explaining technical information to clients or non-technical stakeholders?
11. How often do you perform preventative maintenance on the products you install?
12. What would you do if you were sent to repair a product that you had never seen before?
13. How well do you understand the products that you are sent to repair or install?
14. Do you have experience working with a team of technicians?
15. Which CRM software programs are you familiar with?
16. How would you handle a situation where you are unable to solve a customer’s problem?
17. What is your process for documenting customer interactions and service requests?
18. Which engineering software tools or programs are you familiar with?
19. What do you think is the most important skill for a field service representative to have?
20. Provide an example of a time when you went above and beyond for a customer.
21. Are you familiar with our products? Can you think of some of our common customer queries?
22. What would you tell an interning field service representative about resolving complex issues?
23. When performing a service, do you follow the company’s procedures and policies?
24. We want to ensure that our field service representatives are able to get to customer locations quickly. How do you get to customer locations that are outside of your usual area?
25. What is your system of checking for faulty equipment or software?
26. What makes you stand out from other field service representatives?

Field Service Representative Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Field Service Representative interviews. Click on each question to see how to answer them.

1. Tell Me About Yourself
2. Do You Have Any Questions for Us?
3. Why Do You Want This Job?
4. What is Your Salary Expectation?
5. Are You a Leader or a Follower?
6. What Is Your Greatest Accomplishment?
7. What is Your Greatest Weakness?
8. Why Should We Hire You?
9. Why Do You Want To Leave Your Current Job?
10. What is Your Greatest Strength?