Field Service Representative Duties & Responsibilities

The role and function of a Field Service Representative includes the following duties and responsibilities:

Undertake all customer support tasks in external facilities
Operate efficiently to conclude all on site installation, repair, maintenance and test activities
Guarantee that the work progress accurately follows the agenda
Perform troubleshooting and strive to resolve issues
Team up with colleagues and pass on important information
Discern customer needs and offer advice or recommendations
Formulate relationships of trust with customers
Produce frequent and analytical service reports
Operate vehicle in a safely manner and use field automation systems
Adhere to company’s given rules and regulations

Note that this is not an exhaustive list of Field Service Representative duties and responsibilities. Job functions for specific Field Service Representative roles may vary, depending on the industry and type of employer.

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