Help Desk Manager job description

Help Desk Manager Duties and Responsibilities

Help Desk Manager job description should contain a variety of functions and roles including:

Hire and onboard new front desk staff
Supervise various positions such as receptionists and medical billers and coders
Evaluate staff performance
Ensure adherence to standards
Ensure staff's competitiveness
Make sure for staff to always provide exceptional customer service
Plan and implement office policies and procedures
Set specific customer service standards
Set specific customer service KPIs
Measure and prepare reports on KPIs

Help Desk Manager Requirements / Skills / Qualifications

Help Desk Manager job description should include these common skills and qualifications:

BSc. degree in Computer Science
BSc. in Business field and experience in IT
x years of experience as a Help Desk Manager or similar role
x years of experience with help desk management
Critical thinker
Attention to details
Excellent written and verbal communications skills
Good leadership skills
Customer-centic
Problem solver

As a hiring manager, recruiting an ideal Help Desk Manager starts with crafting a good job description. Use this Help Desk Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Help Desk Manager may also reference it in preparation for the interview.