Help Desk Manager Duties & Responsibilities

The role and function of a Help Desk Manager includes the following duties and responsibilities:

Hire and onboard new front desk staff
Supervise various positions such as receptionists and medical billers and coders
Evaluate staff performance
Ensure adherence to standards
Ensure staff's competitiveness
Make sure for staff to always provide exceptional customer service
Plan and implement office policies and procedures
Set specific customer service standards
Set specific customer service KPIs
Measure and prepare reports on KPIs

Note that this is not an exhaustive list of Help Desk Manager duties and responsibilities. Job functions for specific Help Desk Manager roles may vary, depending on the industry and type of employer.

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