Help Desk Manager Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Help Desk Manager:

  • BSc. degree in Computer Science
  • BSc. in Business field and experience in IT
  • x years of experience as a Help Desk Manager or similar role
  • x years of experience with help desk management
  • Critical thinker
  • Attention to details
  • Excellent written and verbal communications skills
  • Good leadership skills
  • Customer-centic
  • Problem solver

Note that this is not an exhaustive list of Help Desk Manager skill, qualifications and experience. Job requirements for specific Help Desk Manager roles may vary, depending on the industry and type of employer.

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