Customer Support Representative Interview Questions

A Customer Support Representative, also known as a Customer Service Representative, acts as a liaison between customers and a company, providing information and resolving any issues a customer may be experiencing with company products and services.

Whether you're a job seeker preparing to be interviewed for the role of Customer Support Representative or an employer preparing to interview candidates for Customer Support Representative position, these Customer Support Representative interview questions will help you prepare yourself for the job interview session.

Customer Support Representative Interview Questions

Below are a list of some skill-based Customer Support Representative interview questions.

1. How would you define good customer service?
2. Have you ever dealt with a difficult customer? How did you manage this?
3. What steps would you take if a customer reported a technical issue that you did not have an answer to?
4. The customer points out a problem with a product or service. How would you respond?
5. What do you think makes a good team player?
6. How important do you think it is to work collaboratively with other customer service representatives and teams across a company?
7. Would you describe yourself as a people person?
8. What customer service tools do you have experience with?
9. What tactics do you use to calm upset customers?
10. How would you describe what customer service means to you?
11. Can you tell me about a time you turned an unhappy customer into a delighted customer?
12. What do you do when you don't know how to help a customer?
13. What would you do if a frustrated customer complained about a widely known problem with the company's products?
14. Would you describe yourself as calm under pressure? If so, can you provide an example related to a customer interaction?
15. How well do you receive constructive criticism? How do you use it to enhance your customer service skills?
16. Can you provide two examples of your written and verbal communication skills from your customer service experience?
17. What are three customer service traits you have to offer? Can you provide an example for each?
18. Do you think it's important to purchase and use your company's products to best help customers?
19. Can you name one of our products and describe its purpose?
20. How do you feel about working nights, early mornings and possibly weekends to fulfill our 24-hour customer service policy? Do you have any conflicts?
21. What is your experience working with customer service software and digital filing systems?
22. Describe what customer service means to you.
23. Tell me about a time when you turned an unhappy customer into a delighted customer.
24. How important do you think it is to work collaboratively with other customer service representatives and teams across a company?
25. Would you describe yourself as a people person?
26. What would you do if a frustrated customer complained about a widely known problem with the company’s product?
27. What customer service tools do you have experience with?
28. What tactics do you use to calm upset customers?
29. What’s one time you worked with a difficult customer and how did you resolve the situation?
30. Tell me about a time you assisted a customer who’d worked with multiple agents and didn’t get the help they needed.
31. What is your preferred method of communication?
32. What do you know about [our product or our company]?
33. How do you keep yourself motivated when people are being mean to you?
34. If you’re an experienced customer service representative: do you have experience with [salesforce, other programs]?
35. If you have some customer-facing experience: why do you want to transition into customer support?
36. If you have no customer-facing experience at all: what drew you to apply to this job?

Customer Support Representative Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Customer Support Representative interviews. Click on each question to see how to answer them.

1. Why Should We Hire You?
2. Why Do You Want To Leave Your Current Job?
3. What Is Your Greatest Accomplishment?
4. What is Your Greatest Strength?
5. Tell Me About Yourself
6. Why Do You Want This Job?
7. Are You a Leader or a Follower?
8. What is Your Salary Expectation?
9. Do You Have Any Questions for Us?
10. What is Your Greatest Weakness?