Customer Service Consultant Interview Questions

Customer Service Consultants interact with customers to handle complaints, process orders, and provide information about a company's products and services. Generally, they provide these services by phone but may also interact with customers face-to-face or via email or chat.

Whether you're a job seeker preparing to be interviewed for the role of Customer Service Consultant or an employer preparing to interview candidates for Customer Service Consultant position, these Customer Service Consultant interview questions will help you prepare yourself for the job interview session.

Customer Service Consultant Interview Questions

Below are a list of some skill-based Customer Service Consultant interview questions.

1. What is your definition of good customer service?
2. What steps have you taken to improve your customer service skills?
3. Do you think it's important to work collaboratively with other customer service consultants? Why or why not?
4. Are you comfortable talking with people you don’t know?
5. What is your definition of empathy?
6. When interacting with a customer, how do you maintain your composure even if they are upset?
7. We want to provide the best possible service to our customers. How would you define great customer service?
8. What was your biggest failure in your previous role, and how did you recover from it?
9. If a customer called to complain about a product they had bought, how would you work in an up-sell for a related product?
10. Describe a time you resolved a particularly difficult customer complaint. What steps did you take?
11. Which customer service software programs are you familiar with using?
12. There is a common misconception about one of our products or services. How would you address this with the customer?
13. How would you handle a situation where you don’t know the answer to a customer’s question?
14. What is your process for handling multiple tasks at once?
15. What was the toughest customer service case you've ever handled?
16. Provide an example of a time when you went above and beyond for a customer.
17. What time management techniques do you use when balancing your call volume vs. internal responsibilities such as follow-ups and administrative work?
18. What did success look like in your previous role?
19. If a customer is angry and you don’t feel comfortable handling the situation on your own, what is your process for getting help?
20. What would you do if you were assigned a task and didn’t know where to start?
21. How well do you pay attention to details?
22. What makes you stand out from other Customer Service Consultants?

Customer Service Consultant Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Customer Service Consultant interviews. Click on each question to see how to answer them.

1. What is Your Salary Expectation?
2. Tell Me About Yourself
3. Are You a Leader or a Follower?
4. Why Do You Want To Leave Your Current Job?
5. What is Your Greatest Strength?
6. Do You Have Any Questions for Us?
7. Why Should We Hire You?
8. What Is Your Greatest Accomplishment?
9. What is Your Greatest Weakness?
10. Why Do You Want This Job?