Front Desk Representative Duties & Responsibilities

The role and function of a Front Desk Representative includes the following duties and responsibilities:

Keep front desk clean, tidy and supplied with all the necessary supplies
Greet, communicate with and welcome guests
Answer all the customers' questions and address their complaints
Make supply orders when needed
Monitor and update records and files
Monitor and log office expenses and costs
Answer all incoming calls, redirect them when needed
Receive letters, packages and send them to appropriate destination
Prepare and manage outgoing mail
Check, sort and forward emails
Monitor office supplies

Note that this is not an exhaustive list of Front Desk Representative duties and responsibilities. Job functions for specific Front Desk Representative roles may vary, depending on the industry and type of employer.

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Front Desk Representative Duties & Responsibilities

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