Engagement Manager Interview Questions

Engagement Managers are responsible for creating and maintaining lasting customer relationships by acting as the primary point of contact between the business and its customers. Their role is to provide quality customer service, ensure contract terms and conditions are met, and to allocate the proper resources to solve complaints and issues.

Whether you're a job seeker preparing to be interviewed for the role of Engagement Manager or an employer preparing to interview candidates for Engagement Manager position, these Engagement Manager interview questions will help you prepare yourself for the job interview session.

Engagement Manager Interview Questions

Below are a list of some skill-based Engagement Manager interview questions.

1. What are your methods for building positive relationships with customers?
2. How would you define your management style?
3. Which CRM software do you prefer, and why?
4. How would you improve our current customer relationship structure?
5. A client has a service delivery issue. How do you go about resolving it?
6. What are your top engagement techniques to manage awesome client relationships?
7. How do you prioritize which clients to contact day-to-day?
8. How can you tell when a client wants to end a business relationship?
9. How do you engage a new client and what info do you need from the salesperson who closed the deal?
10. What CRM tech have you used?
11. What are the top sales and marketing metrics to track and why?
12. How do you network with potential clients?
13. Email, phone or in-person: Which do you prefer and why?
14. How do you balance deadlines on multiple accounts?
15. How did you handle your most challenging client situation?
16. Have you ever made a decision that cost you a client? What would you have done differently?
17. Would you negotiate with a small but long-term client who asks for a significant contract discount? Why?
18. How would you approach a large client who is thinking of leaving because of our customer service?
19. How would you manage client communication to explain their trial period has expired?
20. How would you deal with a customer who’s willing to pay double upfront if you implement specific product features, if the deal meant your engineers wouldn’t be available to the rest of your clients?
21. Why do you want to work as an Engagement Manager?
22. How do you imagine a typical day in work of an Engagement Manager?
23. Imagine that a big client complains about the level of customer service and wants to leave and work with one of our competitors. What will you do in this situation?
24. We work with free trials in this business. One of the common issues we face is that customers do not subscribe to paid services when their free trial expires. What can you do about this as an engagement manager?
25. In your opinion, what are the most effective engagement techniques in this business?
26. You will work with many (dozens, hundreds, thousands) clients in this job. How do you prioritize whom you should contact on any given day in work?
27. How do you feel about cold calling a client? Have you made cold calls before?
28. How can you tell when a client wants to end a business relationship?
29. Describe the biggest failure of your professional career, sales related.
30. Tell me about a time you had to work hard to please a client.
31. Describe a time when you had to deal with an angry or upset client.
32. Describe a situation when you went above and beyond with your service (for the customer, for the colleague).
33. Tell me about a time you had to deal with ambiguity.
34. Have you ever trained your junior?
35. Phone or email – which mode of communication is best for you to contact clients? Why?
36. What strategies will you use to juggle deadlines when you have numerous projects?
37. Describe the most challenging task that you ever dealt with

Engagement Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Engagement Manager interviews. Click on each question to see how to answer them.

1. Tell Me About Yourself
2. What is Your Greatest Strength?
3. Do You Have Any Questions for Us?
4. Are You a Leader or a Follower?
5. Why Do You Want This Job?
6. What is Your Salary Expectation?
7. Why Should We Hire You?
8. Why Do You Want To Leave Your Current Job?
9. What is Your Greatest Weakness?
10. What Is Your Greatest Accomplishment?