IT Technical Support Interview Questions

IT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organisation. IT Technical Support provide technical assistance and support to employees.

Whether you're a job seeker preparing to be interviewed for the role of IT Technical Support or an employer preparing to interview candidates for IT Technical Support position, these IT Technical Support interview questions will help you prepare yourself for the job interview session.

IT Technical Support Interview Questions

Below are a list of some skill-based IT Technical Support interview questions.

1. How do you go about diagnosing problems with a client's computer systems?
2. What is your preferred method of support, in person or via remote desktop?
3. How do you oversee a company's technical infrastructure and projects?
4. Describe a time when you went above and beyond to help a customer.
5. What have you found to be the most common IT issue clients experience?
6. Is technical knowledge or customer service more important?
7. What are some of the technical skills you have?
8. Do you have experience troubleshooting computer networks?
9. What can you tell us about the main differences between a router, a switch and a hub?
10. How would you proceed to recover the data from a virus-infected computer?
11. What can you tell us about VPN servers?
12. What do you think are the main benefits of a child domain?
13. Can you tell me what a domain is and what the difference is between a domain and a workgroup?
14. How do you stay abreast of developments in IT technology?
15. Describe a time when you made a mistake in your duties. How did you rectify it?
16. What do you do when you cannot resolve a networking or software issue?
17. If a user is angry and frustrated, how do you remain calm?
18. How would you respond to a user who claims their website is loading too slowly?
19. How would you access the Recovery Control in Windows?
20. Are you familiar with ERP software?
21. What remote desktop tools have you used?
22. How would you handle a situation where a user who had just installed a new printer calls and complains that their printer won't function properly?
23. Are you aware of the latest processors?
24. What does a '?' sign in the device manager indicate?
25. What tools do you think are mandatory for problem-solving?
26. What is one of the latest Computer Processors? (CPU)
27. What are the lights on a Modem/LAN Card and what do they indicate?
28. Walk me through the process of a successful technical problem resolution. When is your role complete?
29. Describe the procedure for installing antivirus software.
30. What kind of users have you dealt with most?
31. Are you familiar with our products? What do you think are our most common technical queries?
32. Have you ever faced a technical issue you’ve never heard of before? What did you do?
33. Can you mention three steps that you should take to troubleshoot an internet-related issue?
34. Describe a situation where an employee was angry and blaming you for someone else’s mistake. How did you handle it?
35. Describe the steps you follow to solve a technical problem
36. What is Blue Screen of Death (BSOD)?
37. Can you describe your troubleshooting and escalation process?
38. What is the function of DHCP?
39. How do you keep up-to-date with current technology trends?

IT Technical Support Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during IT Technical Support interviews. Click on each question to see how to answer them.

1. Why Do You Want This Job?
2. What is Your Greatest Strength?
3. Do You Have Any Questions for Us?
4. What Is Your Greatest Accomplishment?
5. Are You a Leader or a Follower?
6. What is Your Greatest Weakness?
7. What is Your Salary Expectation?
8. Why Should We Hire You?
9. Tell Me About Yourself
10. Why Do You Want To Leave Your Current Job?