IT Technical Support Duties & Responsibilities

The role and function of an IT Technical Support includes the following duties and responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone, in person, or electronically
  • Log bugs and enhancement requests
  • Provide introductory on-line & classroom training for company products
  • Resolve technical issues in a timely manner using available resources within the company
  • Perform hardware and software installations, configurations and updates as needed
  • Create and maintain tips and tricks solutions for online database and web site

Note that this is not an exhaustive list of IT Technical Support duties and responsibilities. Job functions for specific IT Technical Support roles may vary, depending on the industry and type of employer.

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