IT Technical Support Requirements, Skills & Qualifications

The following common skills and qualifications are required of an IT Technical Support:

  • Bachelor's degree int IT, Computer Science
  • Previous working experience in IT support for (x) year(s)
  • Excellent customer service skills
  • Strong troubleshooting and critical thinking skills
  • Associate’s Degree in Computer Science or Management Information Systems (MIS)
  • In depth knowlegde of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365 etc

Note that this is not an exhaustive list of IT Technical Support skill, qualifications and experience. Job requirements for specific IT Technical Support roles may vary, depending on the industry and type of employer.

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