Desktop Support Engineer CV Sample

A well-crafted CV is essential for a Desktop Support Engineer looking to showcase their technical expertise and experience in providing top-notch technical support.

This CV sample for a Desktop Support Engineer includes comprehensive sections that highlight the candidate's education, certifications, professional experience, skills, and references. The candidate's objective sets the tone for their career aspirations, while the detailed sections provide a clear overview of their qualifications and achievements.

With a clean and professional design, this CV sample is sure to impress potential employers and help the candidate stand out in the competitive job market.

Desktop Support Engineer CV Example

This Desktop Support Engineer CV sample uses a simple format that will guide you in writing a perfect CV for your job applications.

Customize it with your own details and experiences to create a personalized and professional CV/resume. Make sure to highlight your specific achievements and accomplishments that align with the job requirements.

John Doe

123 Main Street, Lagos, Nigeria

+234 123 4567

[email protected]

Objective

Highly skilled Desktop Support Engineer with 5+ years of experience in providing technical support and troubleshooting for hardware, software, and network issues. Seeking a challenging position in a dynamic organization where I can utilize my technical expertise to ensure smooth operations and enhance end-user satisfaction.

Education

Bachelor of Science in Computer Science - XYZ University, Lagos, Nigeria (2010-2014)

Master of Science in Information Technology - ABC University, Lagos, Nigeria (2015-2017)

Certifications

CompTIA A+ Certified

Microsoft Certified Solutions Expert (MCSE)

Professional Experience

Desktop Support Engineer - XYZ Company, Lagos, Nigeria (2017-Present)

Provide technical support and troubleshooting for desktops, laptops, printers, and other peripherals.
Install, configure, and maintain operating systems, software applications, and hardware components.
Collaborate with cross-functional teams to resolve complex technical issues and ensure timely resolution.
Manage and prioritize support tickets using a ticketing system, ensuring SLA adherence and customer satisfaction.
Conduct hardware and software upgrades, ensuring compatibility and minimal disruption to end-users.
Develop and maintain technical documentation, including user guides and knowledge base articles.

IT Support Technician - ABC Company, Lagos, Nigeria (2014-2017)

Provided first-line technical support to end-users, resolving hardware, software, and network issues.
Assisted in the deployment and configuration of new desktops, laptops, and peripherals.
Performed routine maintenance and troubleshooting of network infrastructure, including switches and routers.
Assisted in the implementation of IT security measures, including antivirus software and firewalls.
Conducted user training sessions to enhance IT literacy and promote best practices.

Skills

Technical Troubleshooting
Hardware and Software Installation
Network Configuration and Troubleshooting
Operating System Administration (Windows, macOS)
Active Directory Management
Virtualization Technologies (VMware, Hyper-V)
ITIL Foundation

References

Available upon request

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