Desktop Support Engineer job description

Desktop Support Engineer Duties and Responsibilities

Desktop Support Engineer job description should contain a variety of functions and roles including:

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Desktop Support Engineer Requirements / Skills / Qualifications

Desktop Support Engineer job description should include these common skills and qualifications:

B.Sc in Computer Science or relevant field
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Customer-oriented attitude

As a hiring manager, recruiting an ideal Desktop Support Engineer starts with crafting a good job description. Use this Desktop Support Engineer job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Desktop Support Engineer may also reference it in preparation for the interview.