Desktop Support Engineer Duties & Responsibilities

The role and function of a Desktop Support Engineer includes the following duties and responsibilities:

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Note that this is not an exhaustive list of Desktop Support Engineer duties and responsibilities. Job functions for specific Desktop Support Engineer roles may vary, depending on the industry and type of employer.

Share on

Similar job descriptions

Cloud Engineer job description

Software Developer job description

Information Security Analyst job description

Web Master job description

Sales Applications Engineer job description

Android Developer job description

Web Designer job description

UX Research Specialist job description

Front-end Drupal Developer job description

Big Data Engineer job description

AngularJS Developer job description

SAP Developer job description

Data Center Technician job description

Cable Installer job description

Telecommunications Manager job description

Information Technology Manager job description

SAP Consultant job description

Network Administrator job description

SharePoint Administrator job description

Windows Administrator job description

Desktop Support Engineer Duties & Responsibilities

Recommended

Similar job descriptions