Desktop Support Engineer Duties & Responsibilities

The role and function of a Desktop Support Engineer includes the following duties and responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Note that this is not an exhaustive list of Desktop Support Engineer duties and responsibilities. Job functions for specific Desktop Support Engineer roles may vary, depending on the industry and type of employer.

Related

Desktop Support Engineer Job description

Desktop Support Engineer Salary in Nigeria

Desktop Support Engineer Interview questions

Desktop Support Engineer Cover letter

Desktop Support Engineer CV

Desktop Support Engineer Jobs in Nigeria

Similar job descriptions

Telecommunications Technician job description

UI/UX Designer job description

Big Data Engineer job description

jQuery Developer job description

Systems Engineer job description

Senior Software Manager job description

Sales Applications Engineer job description

Database Administrator job description

CakePHP Developer job description

Swift Developer job description

Node.js Developer job description

Web Analyst job description

Mobile Developer job description

Web Designer job description

CCTV Operator job description

Game Artist job description

SAP Technical Consultant job description

DevOps Engineer job description

IT Coordinator job description

AngularJS Developer job description