Technical Support Engineer job description

Job description of a Technical Support Engineer

Technical Support Engineers, also known as IT Support Engineers, provide technical support for clients experiencing hardware, software, and networking issues. They work either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues.

This Technical Support Engineer job description example includes the list of most important Technical Support Engineer duties and responsibilities as shown below. It can be modified to fit the specific Technical Support Engineer profile you're trying to fill as a recruiter or job seeker.

Technical Support Engineer Duties and Responsibilities

Technical Support Engineer job description should contain a variety of functions and roles including:

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Maintain jovial relationships with clients

Technical Support Engineer Requirements / Skills / Qualifications

Technical Support Engineer job description should include these common skills and qualifications:

Bachelor’s degree in Information Technology or Computer Science.
Proven work experience as a Technical Support Engineer.
Knowledge of web services, API, and IP based protocols.
Good interpersonal skills.
Ability to troubleshoot complex hardware and software issues.
Excellent written and verbal communication skills.
Ability to think critically.
Experience with scripting languages such as Perl or Shell.
Knowledge of computer hardware and networking systems.
Good time management skills.

As a hiring manager, recruiting an ideal Technical Support Engineer starts with crafting a good job description. Use this Technical Support Engineer job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Technical Support Engineer may also reference it in preparation for the interview.

Technical Support Engineer Job Description

Job description of a Technical Support Engineer

Technical Support Engineer Duties and Responsibilities

Technical Support Engineer Requirements / Skills / Qualifications

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