Technical Support Engineer Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Technical Support Engineer:

  • Bachelor’s degree in Information Technology or Computer Science.
  • Proven work experience as a Technical Support Engineer.
  • Knowledge of web services, API, and IP based protocols.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.
  • Ability to think critically.
  • Experience with scripting languages such as Perl or Shell.
  • Knowledge of computer hardware and networking systems.
  • Good time management skills.

Note that this is not an exhaustive list of Technical Support Engineer skill, qualifications and experience. Job requirements for specific Technical Support Engineer roles may vary, depending on the industry and type of employer.

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