Field Service Technician Interview Questions

Field Service Technicians respond to customer callouts, providing technical service and maintenance support at customer locations. They are responsible for installing, maintaining, and repairing equipment out in the field and providing technical training when necessary.

Whether you're a job seeker preparing to be interviewed for the role of Field Service Technician or an employer preparing to interview candidates for Field Service Technician position, these Field Service Technician interview questions will help you prepare yourself for the job interview session.

Field Service Technician Interview Questions

Below are a list of some skill-based Field Service Technician interview questions.

1. How would you go about diagnosing equipment faults at a customer location?
2. What would you do if you could not find out what was causing the fault in the customer’s equipment?
3. What was the most difficult equipment repair job you completed in the past?
4. What kind of training or certifications do you have? 
5. What’s the most common type of issue you’ve handled?
6. Describe a time when you trained a customer on the use of technical device/equipment
7. What do you consider to be a “job well done” as a field service technician?
8. Tell me about a time when you dealt with an angry customer. How did you handle their complaints?
9. How do you ensure proper communication with your customers?
10. Are you comfortable working on your feet for long periods of time?
11. What are some of the most important skills for a field service technician to have?
12. What is your experience with installing software?
13. What would you do if you were assigned multiple projects with tight deadlines?
14. How do you determine if a customer's stated problem is related to a hardware or software issue?
15. Imagine that you are at a client location, repairing some expensive equipment. You encounter a new problem, something you haven’t seen before. How will you proceed?
16. When performing field service work, are there any safety precautions you take?
17. What would you do if your current customer is taking more time than you expected and you're running late for your next client?
18. We want to ensure our customers are satisfied with our services. Tell me about a time you went above and beyond for a customer.
19. What would you do if you just finished your last job of the day but another customer calls with a repair they need to be fixed immediately?
20. Imagine that you repair something at the client location, and give them the bill. They argue it is too much and refuse to pay. What will you do in this situation?
21. You have an appointment with a customer at 6pm . When you arrive to their place, there is nobody, and they are not answering your calls. How will you react?
22. What makes you stand out from other field service technicians?

Field Service Technician Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Field Service Technician interviews. Click on each question to see how to answer them.

1. Tell Me About Yourself
2. What is Your Greatest Weakness?
3. What Is Your Greatest Accomplishment?
4. What is Your Greatest Strength?
5. Why Should We Hire You?
6. Why Do You Want To Leave Your Current Job?
7. What is Your Salary Expectation?
8. Why Do You Want This Job?
9. Do You Have Any Questions for Us?
10. Are You a Leader or a Follower?