Job Descriptions

Field Service Technician Job Description

What is the job description of a Field Service Technician? What are the duties and responsibilities of a Field Service Technician? What does a Field Service Technician do?

Job description of a Field Service Technician

Field Service Technicians respond to customer callouts, providing technical service and maintenance support at customer locations. They are responsible for installing, maintaining, and repairing equipment out in the field and providing technical training when necessary.

This Field Service Technician job description example includes the list of most important Field Service Technician duties and responsibilities as shown below. It can be modified to fit the specific Field Service Technician profile you're trying to fill as a recruiter or job seeker.

Field Service Technician job description and responsibilities

Field Service Technician Duties and Responsibilities

Field Service Technician job description should contain a variety of functions and roles including:

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems

Field Service Technician Requirements / Skills / Qualifications

Field Service Technician job description should include these common skills and qualifications:

  • Technical degree or certification
  • Proven Field Service experience
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Ability to troubleshoot, test, repair and service technical equipment

As a hiring manager, recruiting an ideal Field Service Technician starts with crafting a good job description. Use this Field Service Technician job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Field Service Technician may also reference it in preparation for the interview.


Share on