Field Service Technician Duties & Responsibilities

The role and function of a Field Service Technician includes the following duties and responsibilities:

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems

Note that this is not an exhaustive list of Field Service Technician duties and responsibilities. Job functions for specific Field Service Technician roles may vary, depending on the industry and type of employer.

Share on

Recommended

Field Service Technician Job description

Field Service Technician Salary in Nigeria

Field Service Technician Interview questions

Field Service Technician Cover letter

Field Service Technician CV

Field Service Technician Jobs in Nigeria

Similar job descriptions

Chemical Technician job description

Locksmith job description

Calligrapher job description

Security Manager job description

Auto Mechanic job description

Cobbler job description

Salon Manager job description

Maintenance Electrician job description

Refrigeration Technician job description

Potter job description

Domestic Cleaner job description

Automotive Technician job description

Electronics Technician job description

HVAC Technician job description

Saddler job description

Waste Collector job description

Security Officer job description

Jeweler job description

Maintenance Manager job description

Hair Stylist job description