Field Service Technician Duties & Responsibilities

The role and function of a Field Service Technician includes the following duties and responsibilities:

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems

Note that this is not an exhaustive list of Field Service Technician duties and responsibilities. Job functions for specific Field Service Technician roles may vary, depending on the industry and type of employer.

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