Hospitality Manager Interview Questions

Hospitality Manager is the person who manages and coordinates all the different departments in an establishment in the hospitality or restaurant sector. Their role is to define the commercial and management strategy of the establishment in line with profit targets, the quality charter and hygiene and safety norms.

Whether you're a job seeker preparing to be interviewed for the role of Hospitality Manager or an employer preparing to interview candidates for Hospitality Manager position, these Hospitality Manager interview questions will help you prepare yourself for the job interview session.

Hospitality Manager Interview Questions

Below are a list of some skill-based Hospitality Manager interview questions.

1. We want our guests to have a positive experience. What is your definition of hospitality?
2. What would you do if a guest accused a staff member of stealing?
3. What would you do if you encountered a potentially violent guest?
4. What cost-saving measures have you implemented at your previous place of employment?
5. What has been the most challenging issue you've had to resolve as a hospitality manager?
6. What methods would you use to evaluate hospitality personnel?
7. How would you ensure that the hospitality staff adheres to the company's customer service policy?
8. How do you deal with a guest complaint?
9. Describe your management style.
10. Describe how you resolved an encounter with a difficult customer.
11. What would you improve about our hospitality establishment?
12. How would you optimize the hospitality budget to include a new guest service?
13. Which industries do you have experience working in?
14. There is a limited budget and you have to choose between repairing the hotel's heating and air-conditioning system or upgrading the hotel's phone system, which would you prioritize?
15. What would you do if you double-booked a room and you are at full capacity?
16. Describe a time you made a hospitality business more profitable.
17. Are you familiar with any hospitality management software?
18. What are some of the most important qualities for a successful hospitality manager?
19. How would you deal with a guest who was dissatisfied with their stay?
20. What do you think is the most important aspect of customer service?
21. What would you do if a staff member violated company policies?
22. There is a problem with the hotel’s water supply. What is your response?
23. What practices do you implement in your current role to uphold cleanliness within your hotel or restaurant?
24. As a hospitality manager, you'll need to promote our business. Do you have any experience with marketing?
25. What do you plan to do within your first 30 days as the manager?
26. What do you believe are the cost implications of running a beachside resort hotel?
27. How do you plan to uphold quality assurance within the hotel?
28. Has a guest ever approached you about uncleanliness in their room? How did you solve this?
29. What do you consider to be the biggest challenges our industry faces today?

Hospitality Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Hospitality Manager interviews. Click on each question to see how to answer them.

1. Are You a Leader or a Follower?
2. Why Do You Want This Job?
3. Why Should We Hire You?
4. What Is Your Greatest Accomplishment?
5. What is Your Salary Expectation?
6. What is Your Greatest Weakness?
7. Why Do You Want To Leave Your Current Job?
8. Do You Have Any Questions for Us?
9. Tell Me About Yourself
10. What is Your Greatest Strength?