Insurance Account Manager Duties & Responsibilities
The role and function of an Insurance Account Manager includes the following duties and responsibilities:
- Serve as the main point of contact for a designated portfolio of client accounts, providing prompt and professional assistance.
- Build and maintain strong relationships with clients, understanding their insurance needs and tailoring solutions to meet their requirements.
- Conduct thorough account reviews to assess clients' risk profiles, identify coverage gaps, and recommend appropriate insurance products and services.
- Collaborate with insurance underwriters to negotiate terms, secure competitive quotes, and prepare comprehensive insurance proposals for clients.
- Monitor policy renewals and proactively engage clients to ensure timely renewals and address any coverage changes or modifications.
- Assist clients in navigating the claims process, including gathering required documentation, facilitating communication with claims representatives, and ensuring prompt resolution.
- Identify upselling and cross-selling opportunities within existing client accounts, maximizing revenue generation and account growth.
- Stay updated with industry trends, insurance products, and regulatory changes to provide knowledgeable advice and support to clients.
- Maintain accurate and organized client records, documentation, and reports using CRM systems and other software tools.
- Collaborate effectively with internal teams, including underwriters, claims representatives, and other stakeholders, to deliver seamless service and exceed client expectations.
Note that this is not an exhaustive list of Insurance Account Manager duties and responsibilities. Job functions for specific Insurance Account Manager roles may vary, depending on the industry and type of employer.
