Jobs

Associate, Principal Priority Banking at Standard Chartered Bank

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We recruiting to fill the position below:

Job Title: Associate, Principal Priority Banking

Job ID: 2300020367
Location: Lagos
Schedule: Full-time

Responsibilities
Strategy:

To create ownership to agreed strategies and individual business goals
Carry out deepening activity through all available channels; i.e. Face to face meetings, group presentations, telephone, marketing communications etc
Advise Personal Clients approaching Bank with complex inv. Needs
Lower number of high-value clients in portfolio compared to Team Leads

Engaging and deepening activities
Methodically engage (remote)

Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed next best conversation

Needs /anchor products:

Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Meet & deep sell (remote & in person):

Meet in person to meet advisory needs (once a month/quarter)
Connect client with specialists
Set up products
Conduct/connect for periodic KYC
Conduct fulfilment & activate

Needs /anchor products:

Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Service (remote):

Refer most servicing activities to Client Service Managers

Needs /anchor products:

As needed by clients

Acquiring on referrals:

Connect & prepare (remote)
Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
Explain proposition & requirements in full

Needs/anchor products:

PL, CASA, CC, Wealth Products

Meet, deep sell & train (in person):

As above
Meet, listen and determine further needs
Set up anchor products & initiate cross-sell
Conduct/connect for KYC
Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
Conduct fulfilment & activate

Business:

Meet AUM (asset and liability) targets for the team.
Meet the Revenue target for the team
Grow number of AUM qualified clients as per advised budget
Increase wealth penetration as per advised budget
Increase in number of transactions within the team
Reduction in number of errors in applications submitted

Metrics:

Revenue, AUM + Footings
Segment KPIs – growth of AUM qualified clients
Service KPIs – Minimum NPS at 80%, Complaint Management
Risk and Governance – Audit/Review outcomes
People – Attrition management

Processes:

Proven track record of sales activity.
Sound knowledge of banking products and services and banking procedures.
Team player who shows initiative and assertiveness.
Self-motivator who is keen to upgrade and improve personal knowledge and skill to meet the Job requirement.
Highest level of integrity and professionalism.
Strong presentation skills.
Positive customer service mentality.
Planning and organizational skills
Relationship building skills
Strong interpersonal skills & communication skills.
Ability to deal with people at all levels.

Risk Management:
KYC/AML Clause:

Remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Managing risk and compliance as part of my role:

Take personal responsibility for understanding the risk and compliance requirements of my role.
Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.

Measures and Targets:

Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.
Completion of all mandatory risk and compliance training and acknowledgements by each member of my team within stated timeframes.
Demonstration of adherence to the management principles for effective risk and control and the Group’s fair accountability principles.
Prompt and decisive action upon detection of risk and compliance weaknesses
Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Governance:

AML measures must be followed at all times.
All procedures relating to onboarding and mortgage process must be completed.
All CER must be followed at all times.
All eLearning and courses required to keep compliance skills up to the required level must be completed in a timely manner.
Group code of conduct must be followed and adhered to at all times.

Regulatory & Business Conduct:

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal: