Banking Jobs for Graduate Customer Solutions Providers in Nigeria, December 11th 2014

Whyte Cleon Limited - Our client, a major player in the banking sector of the Nigerian economy desires for immediate employment, highly intelligent, young and dynamic professionals for the below position:


Job Title: Customer Solutions Provider (CSP)

Location: Nationwide

Job Description

• Responsible for the day to day resolutions of complaints made by customers.
• Log full details of complaints, recording all contact made and actions proposed/agreed on contact.
• Provide support and guidance to operational teams in using customer feedback to improve service.
• Attract potential customers by answering product and services questions, suggesting information about other products and services.
• Resolving products or service problems.

• Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower).
• NYSC Certificate or exemption letter.
• Age: Not more than 27 years.
• Experience in the banking industry will be an added advantage.
• Fluent in English, Hausa or Igbo languages.

• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills.
• Ability to pay attention to details.
• A warm and approachable manner.
• Self motivation and direction.
• Problem solving skills.
• Quality focus.
• Multi-tasking.