Branch Digital Officer at Union Bank of Nigeria

Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

We are recruiting to fill the position below:

Job Title: Branch Digital Officer

Locations: Benue & Imo

About the Job

• Are you passionate about revolutionizing customer experiences through digital channels?
• Are you a master at seamlessly integrating technology and human interaction?
• We're excited to invite a dedicated Branch Digital Officer (BDO) to lead our mission of embracing digital innovation and enhancing customer engagement.

Responsibilities

• Digital Onboarding: Empower New-To-Bank (NTB) and Existing-To-Bank (ETB) customers with smooth digital onboarding experiences.
• Efficient Service Direction: Seamlessly guide customers to the appropriate service points within the branch, streamlining their journey and minimizing wait times.
• Guide customers through the process of setting up and accessing digital banking platforms, ensuring they feel confident and informed.
• Digital Self-Service Advocacy: Educate customers about our self-service platforms and demonstrate the value of using digital channels for their banking needs.
• Drive adoption of mobile apps, online banking, and ATMs to empower customers to take control of their transactions.

Qualifications

• Proven experience in customer-centric roles, preferably in banking, retail, or related field.
• Strong familiarity with digital banking platforms and self-service technologies.
• Tech-savvy mindset with the ability to adapt and learn about new technologies quickly.
• Outstanding communication skills to clearly guide customers through digital processes.
• Not more than 29years

How to Apply
Interested and qualified candidates should send their Application to: [email protected] using the job title as the subject of the mail.