Call Center Agent at Bittoz.com

Bittoz.com is a fast-growing Fintech company with a fully remote work model committed to providing cutting-edge financial services to our global client base.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Abeokuta, Ogun (Remote)
Employment Type: Full-time, Shift-based
Slot: 2 Openings

Job Summary

• We are currently seeking two full-time, remote Call Center Agents who are customer service enthusiasts, excellent communicators, and problem solvers.
• The candidates must be comfortable working in shift rotations to provide 24/7 customer support.

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
• Ensuring customer satisfaction and providing professional customer support.

Qualifications

• Candidates should possess an OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Strong understanding of company products, services, and policies.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable working in a remote setting and able to manage work time efficiently.
• Prior experience in a customer service role, preferably within the Fintech industry or a call center.
• Proficiency in necessary technology, including computers, software applications, phone systems, etc.
• Exceptional customer service, active listening, verbal and written communication skills.
• Proficiency with written and spoken English. Additional languages are a plus.

Remuneration
N50,000 - N75,000 Monthly.

How to Apply
Interested candidates and qualified candidates should send Resume, Cover Letter and any additional materials that will give us a better idea of who they are and their suitability for the role to: hr@bittoz.com using the job title as the subject of the mail.

Application Deadline 31st August, 2023.