Jobs
Computer Warehouse Group Plc – Nigeria Job Vacancy for a Customer Service Advocate
One of the fastest growing information and communication technology companies in Africa today. We offer integrated ICT solutions that add value to the operations of diverse clientele, using highly skilled and well motivated workforce. We work with best-in-class partners and technologies from all over the world.
We comprise three divisions, each with expertise in one of the three information technology disciplines, plus an IT training and certification centre.
CWL Systems specialises in the supply and maintenance of computer hardware and ancillary equipment. It commands a share of over 15% of the computer systems market in Nigeria with a strong foray into the Ghanaian and the larger West African market.
DCC Networks dedicates itself to VSAT, Metropolitan Area Network, Wide Area Network, Systems Integration and Network Monitoring and Management.
Customer Service Advocate
Job descriptionComputer Warehouse Group PLC seeks to fill the role of a Customer Advocate officer. The Customer Advocate serves as the client advocate, providing customers with a consistent level of proactive and professional support in an effort to develop and maintain relationships of trust and open communication throughout the lifecycle of the account. Customer Advocates have been strategically developed to help CWG Plc lay the foundation for a successful partnership with our clients.
Responsibility includes, but not limited to:
Manage the Onboarding of new clients. Take hand-off action items from sales, coordinate and lead client Orientations, and communicate client expectations and needs to all affected teams in a timely manner.
Provide clients with regular Account Reviews in an effort to elicit open communication with respect to the value of services CWG is providing.
Perform regular agreement reviews, evaluating for major account changes and profitability, particularly during times of project implementation which call for major changes to the client’s environment.
Through proactive reporting and tracking, evaluate and convey a client’s progress on their Technology Roadmap, staying mindful of critical impacts to the client’s business needs.
Recognize and leverage key vendor relationships, working to build dynamic partnerships for mutual success in supporting our clients.
Manage client product expirations and other non-project related needs, communicating appropriate information to Product Specialists for proposal creation.
Account change-management: help clients through periods of transition or change, including but not limited to primary engineer changes, team changes or internal company process changes.
Issue/resolution management: work across the organization to help resolve customer satisfaction issues as needed. Engage Sales, Service Support, Projects and when necessary, the Management team to resolve customer grievances or incidents that require further investigation.
Desired Skills and ExperienceThis position requires a minimum of a Bachelor’s degree preferred; at least 2 years’ recent professional/customer service or account management experience; or an equivalent combination of education and/or experience
How to ApplyClick here to apply
