Current Job Vacancies at Fifth Quadrant Performance Limited

Fifth Quadrant Performance Limited - Our client, is are recruiting to fill the vacant position below:     Job Title: Customer Relations Officer Location: Lagos Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Assist with placement of orders, refunds, or exchanges
• Inform customer of deals and promotions
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media.

• B.Sc/HND in relevant discipline
• Must have completed NYSC
• 1-3 years’ work experience

• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

• Planning, developing and implementing PR strategies.
• Liaising with, and answering enquiries from media, individuals and other organisations, often via telephone and email.
• Researching, writing and distributing press releases to targeted media.
• Writing and editing in-house magazines, case studies, speeches, articles and annual reports.
• Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes.
• Organising events including press conferences, exhibitions and press tours.
• Maintaining and updating information on the organisation's website
• Managing and updating information and engaging with users on social media sites such as Instagram, Twitter, Facebook etc.
• Sourcing and managing speaking and sponsorship opportunities
• Fostering community relations through events and through involvement in community initiatives

• BSc/HND in relevant discipline
• Must have completed NYSC
• 1-3 years’ work experience

• Excellent communication skills
• Ability to use Microsoft packages well
• Good writing and typing skills
• Good analytical skills

• To develop and implement a revenue growth plan to increase profit for the business.

• Leads generation and acquisition
• Following up new business opportunities and setting up meetings
• Planning and preparing presentations
• Communicating new product developments to prospective clients
• Overseeing the development of marketing literature
• Identify the opportunities for upcoming products, and for development and enhancement of existing products.
• Developing growth strategies and plans
• Managing and retaining relationships with existing clients.

• First degree in any relevant profession with at least 2-4 years relevant experience
• Relevant professional qualification will be an added advantage.

• To maximising sales opportunities and customer retention for and on behalf of the company and ensure improved service delivery.

• Leads generation and acquisition
• Plan and conduct effective customer follow up
• Make sales calls and schedule meetings to close sales
• Negotiate the agreement terms and close sales
• Ensure sales targets are met and exceeded as set
• To raise agents to assist in sales of company’s products
• Prepare daily call plan and activity report
• Deliver presentations of the company products at our office or customer sites.
• Take prospective customers for site visitation
• To visit sites on weekly basis and provide project update to customers
• Attend user group meetings and exhibitions.
• Provide feedback of potential customers and members to enhance product functioning and the service delivery.
• Assist to identify the opportunities for upcoming products, and for development and enhancement of existing products.
• Ensure the correct interpretation of the company’s condition of sale.
• Attend to all or escalate customer grievances and manage such in line with company’s policies.
• Any other tasks as assigned by supervisor

• First Degree in any relevant profession with at least 2-4years experience in marketing (relevant past sales successes and experience in Real Estate will be an added advantage)
• Relevant professional qualification will be an added advantage..