Head of Operations at Jubilee-Life Mortgage Bank Plc

⏲ Apr 25, 2024, 5:26 AM
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Jubilee-Life Mortgage Bank Plc is a leading primary mortgage Bank in Nigeria. It was incorporated in August 1992 as a private limited Liability Company. Since its inception, Jubilee-Life Mortgage Bank Plc has evolved into a mortgage Bank with a global outlook whose activities have extended beyond the shores of Nigeria. The Bank has attained significant growth and emerged as a giant in the mortgage banking sector in terms of assets, loans, deposits, profitability, and branch network. We attribute our success to our commitment to deliver safe, viable, and affordable housing solutions which address the housing deficit in Nigeria.

Owing to Nigeria’s exponential population growth, the need to deliver affordable houses for individuals within Nigerian societies cannot be overemphasized. As a result, Jubilee-Life Mortgage Bank Plc strives to meet the identified need. Our expertise in the mortgage banking industry gives us leverage in our quest to alleviate the myriad challenges hindering national housing development.

We are recruiting to fill the position below:

Job Title: Head of Operations
Location: Lagos
Employment Type: Full-time

Responsibilities

Ensure that all units have the necessary tools to work effectively.
Ensure all Operations staff is abreast of the Bank’s policies and procedures.
Ensure that all customers’ requests are treated promptly.
Ensure all staff attends to customers promptly and are always courteous.
Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
Ensure adherence to vault cash insurance limit.
Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.
Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety
Monitor the financial targets of team members.
Ambiance of the Banking Hall.
Ensure team spirit.
Troubleshooting and resolving operations issues and conflicts.
Handling Bank’s correspondence with other banks to ensure excellence service.
Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
Implement budget and cost control measures for the Bank
Provide and monitor all expense lines.
Render statutory returns to appropriate regulatory bodies.
Ensure proper documentation for all transactions and authorize transactions within approval limits.
Rendition of correspondence Bank’s statement to ensure correct postings
Ensure vault physical cash is equal to ledger at the close of each day.
Ensure vault is always shut and cash secured as stipulated.
Supervise the handling of accounts & clearing functions.
Oversee the activities of E-Business under customer service; Online Banking, issuance, blocking/unblocking of the different card products.