Customer Care executive Jobs in a Cleaning Services Company in Lagos
Global Resort Consult is an operated independent Cleaning Services Company, that specializes in all kinds of Cleaning Services e.g. Post-Construction Cleaning, Corporate/Home Cleaning, Commercial/Industrial Cleaning and General Cleaning Services.
Job Title: Customer Care Executive
Responsibilities:
- Providing help and advice to customers using your organisation's products or services;
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- Meeting with other managers to discuss possible improvements to customer service;
- Being involved in staff recruitment and appraisals;
- Training staff to deliver a high standard of customer service;
- Leading or supervising a team of customer service staff;
- Learning about your organisation's products or services and keeping up to date with changes;
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
- Issuing refunds or compensation to customers;
- Keeping accurate records of discussions or correspondence with customers;
- Analysing statistics or other data to determine the level of customer service your organisation is providing;
- Producing written information for customers, often involving use of computer packages/software;
- Writing reports analysing the customer service that your organisation provides;
- Developing feedback or complaints procedures for customers to use;
- Developing customer service procedures, policies and standards for your organisation or department;
REQUIREMENT Minimum of OND, applicant must be a resident in LAGOS.
How to Apply
All CV must be forwarded to
[email protected].
Application closes on JULY 12, 2015